2021 – PLEASE CAREFULLY READ THE FOLLOWING DETAILS WHEN BOOKING YOUR STAY WITH ZIRKY’S
Payments required to confirm a Reservation
ONLINE: Full payment is required at the time of booking with a credit card
DIRECT: A 15% deposit is required at the time of making your reservation to confirm your reservation, for bookings made from 14 June full payment is required at the time of booking
FINAL BALANCE: Is due 60 days prior to arrival date.
Direct Debit – Only available for direct bookings
Credit Cards – MasterCard and Visa.
Accommodation advertisements, quotations and requests for reservations are subject to availability and cannot be guaranteed until the booking has been paid for and confirmed by a confirmation letter sent by our Reservations Team. The person making the booking will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying and using the facilities
If notice of cancellation is received in writing 30 days or more prior to arrival date, the total cost of the booking less 15% admin fee will be refunded. If less than 30 days’ notice is given, all monies paid are forfeited unless we are able to rebook the accommodation then a refund less the 15% admin fee will be given.
Apartment reservations require a Security Bond of $600 payable on arrival at the hotel by credit card. Persons booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable 4-6 days after departure providing the property is left in a clean, tidy and undamaged condition.
Zirkys strongly recommend you insure against loss of deposit or monies paid in the event of having to cancel your reservation due to unforeseen circumstances.
Accommodation Amenities, Servicing & Linen
All apartments are fully self-contained and are non-serviced. When you arrive, you will have enough linen for your accommodation including all bedding and towels. We also supply you with a starter kit of amenities including tea, coffee, toilet paper, dishwashing liquid, dishwasher tabs and Chux cloths. If you require more of these items, you can either bring your own or purchase them from us or the mountain supermarkets.
All accommodations are individually owned and as such certain utensils and appliances are not standard across all of our accommodation, should you require specific items such as a coffee plungers, hairdryer, etc. we strongly recommend that you bring your own to avoid disappointment.
Check In and Check Out
Check in is available from 4pm and the checkout is by 10:00 am.
Every effort is made to make rooms available as soon as possible after arrival, however, as we cannot guarantee room availability before 4pm, change areas and luggage storage are available.
Please check that the number of persons, adults AND children you have booked for is accurate. It is against health, safety & fire regulations to have more than the allowed capacity of persons per hotel room or apartment. We may not be able to accommodate any additional unadvised guests who will then have to source accommodation elsewhere. No refund will be given if the entire reservation is forfeited for
non-compliance with this regulation.
Zirky’s will not be accountable for road closures, acts of nature or any reason as to why you are not able to attend your holiday. We will try to accommodate your booking however no guarantees can be made. Please remember there 2 approaches to Mt Hotham, we recommend you call VIC ROADS on 131171 to check road conditions and best possible route prior to leaving home.
The property that you have reserved may become unavailable due to circumstances beyond the control of Zirkys. In such instances, we will endeavour to place you in alternative accommodation, however, we are unable to provide any guarantees in terms of the substitute accommodation.
COVID 19 Policy
Given the unprecedented circumstances we face due to COVID-19, we will accept either a cancellation or change of dates, provide a credit forward or refund less 15% of the tariff on all prepaid accommodation if –
- The Mt Hotham Resort is closed due to COVID 19;
- Government policies due to COVID 19 prevent you from travelling on your intended dates;
- You or a family member (or travelling companion) contract COVID 19 and are unable to travel on your intended dates
If your circumstance meets any of the criteria listed above, please contact our reception to request a reservation change, or cancellation. You will be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival.