Booking Terms and Conditions
2017 – PLEASE CAREFULLY READ THE FOLLOWING DETAILS WHEN BOOKING YOUR HOLIDAY WITH ZIRKY’S
Payments required to confirm a Reservation
A 50% deposit is required at the time of making your reservation to confirm your reservation com
Balance of payment is required 30 days prior to arrival. If the booking is made within 30 days of arrival full payment is required to be made at time of booking. You will be contacted via email or phone to make arrangements for payment. Where the deposit is still unpaid within 30 days prior to arrival Zirky’s reserves the right to cancel your booking without further notice to you.
Methods of Payment
Zirky’s accepts the following credit cards – MasterCard and Visa
A valid credit card will be required at check in. EFTPOS cards are not an acceptable form of security.
Your Credit Card details will be held as a security bond for the unlikely event that the bond conditions are not met. The amount of bond taken in the event of an incident is at the discretion of the manager. These details will be destroyed upon your departure if no bond action is required. We request that you are honest about any damages made in the apartment so we can rectify quickly for the following guest and to avoid and confusion or ownership.
If the apartment has been left in an unsatisfactory manner and the bond conditions have not been met, we will contact you to rectify. If you are unable to return to the apartment, an additional charge will be made against your credit card to rectify. Please refer to the bond form you sign upon your arrival.
We ask that you please place your dirty dishes in the dishwasher and turn it on as well as remove all of your rubbish upon your departure. You are not required to remove the sheets from the beds when you leave.
NO ACCOMMODATION ALLOWS SMOKING OF ANY KIND. If it is evident that smoking of any kind is detected in any apartment, we will automatically deduct $300.00 from your credit card to clean all bedding, curtains and carpets.
Zirky’s recommends guests purchase Travel Insurance, which is generally inexpensive, but can really save a lot of emotional distress if an unforeseen event occurs. We recommend your travel insurance will cover you for airline flight and accommodation cancellation. We also recommend you are covered for accident, illness, medical evacuation and theft.
Zirky’s will not be accountable for road closures, acts of nature or any reason as to why you are not able to attend your holiday. We will try to accommodate your booking however no guarantees can be made.
Accommodation Amenities, Servicing & Linen
All apartments are fully self-contained and are non-serviced accommodation However if you are staying 7 nights or more a complimentary mid stay service is included. When you arrive you will have sufficient linen for your accommodation including all bedding. The linen provided is for the duration of your stay of up to 7 nights. If staying longer than 7 nights, fresh linen and supplies will be provided by means of a mid stay service.
We also supply you with a starter kit of amenities including tea, coffee, salt & pepper, toilet paper, dishwashing liquid, dishwasher tabs and Chux cloths. If you require more of these items, you can either bring your own or purchase them from us or the mountain supermarkets.
All accommodations are individually owned and as such certain utensils and appliances are not standard across all of our accommodation, should you require specific items such as a coffee plungers, hairdryer, etc. we strongly recommend that you bring your own to avoid disappointment.
Car parks are not provided for each apartment you are required to register their cars through Alpine Easy Access. Refer to the below details on how to register your car for the duration of your stay, charges do apply. Overnight parking is available in the designated bays alongside the Great Alpine Rd and a free Village shuttle buses run each day of the ski season from the car park and through the village.
Mt Hotham Ski Company Lift Tickets and Associated Products
If you have pre-purchased Mt Hotham Ski Company lift tickets and associated rentals through Mt Hotham Accommodation, the terms and conditions set out by Mt Hotham Ski Company apply. Mt Hotham Accommodation will not be held accountable for the cancellation policies set out by the Mt Hotham Ski Company. For ticket terms and conditions, please go to www.mthotham.com.au or call the ticket office 03 5759 4436
Check In and Check Out
When planning your stay, please be aware that check in is available from 3:30pm and the checkout time on your day of departure between 8:00am and 10:00 am.
If you think that you will not arrive before 8:00pm on your day of arrival, please call our office to arrange the collection of keys after hours.
Dynamic Pricing & Rates
Prices/Quotations are subject to change without notice and will not be guaranteed until a deposit has been processed and you have received formal confirmation of your booking from us via email, SMS or letter. A dynamic pricing structure is in operation, tariffs change regularly according to occupancy. If a lower tariff is listed than previously booked we unfortunately cannot amend the tariffs charged after a booking confirmation has been issued.
Zirky’s will not be accountable for road closures, acts of nature or any reason as to why you are not able to attend your holiday. We will try to accommodate your booking however no guarantees can be made. Please remember there 2 approaches to Mt Hotham, we recommend you to call VIC ROADS on 131171 to check road conditions and best possible route prior to leaving home.
The property that you have reserved may become unavailable due to circumstances beyond the control of Zirky’s. In such instances, Zirky’s will endeavour to place you in alternative accommodation, however, is unable to provide any guarantees in terms of the substitute accommodation.
Equipment and facilities provided at properties.
If equipment and or facilities fail, Zirky’s will endeavour to get it back in working order as soon as possible/practical; no refunds or compensation will be paid for any such breakdowns.
Mt Hotham offers some of the most reliable skiing in Australia, however all skiers know that Mother Nature can be fickle and mountain weather changes often. If, due to lack of snow, there are less than three (3) lifts (inclusive of at least one lift that services and intermediate trail) operating at Hotham two (2) full days prior to the check in date of your arrival, you may choose to receive a credit or full refund on all pre-paid accommodation and Mt Hotham Skiing Company lift products. If you decide to wait less than 2 days before your check in, no refund will be available. We request a formal letter of cancellation based on the above to be accounted by our office 2 full working days prior to your arrival date. The decision on which lifts are operating under the snow guarantee are that of the Mt Hotham Skiing Company and not Mt Hotham Accommodation. Mt Hotham Accommodation will not be held accountable for the decision of which lifts are classified as intermediate, beginner or advanced.
This snow guarantee only applies if a lift cannot be operated due to lack of snow on the major trail it services. The guarantee does not apply if lifts are on wind-hold i.e. Unable able to be operated due to high winds, low visibility or a combination of these weather elements or undergoing temporary maintenance.
We understand that circumstances may arise where you need to cancel your reservation. Should this occur, all booking cancellations must be notified in writing to Zirky’s, and the following cancellation fees will apply:
Cancellations made between 0 and 30 days of the arrival date, no refund is applicable, unless the chalet/apartment is rebooked, in this instance a partial refund may be available.
Cancellations made more than 30 days prior to the arrival date incur a penalty of a $75 service charge.
Please Note: If you have pre-booked ski hire, lift passes and lessons you may also forfeit their cost in full. This is at the discretion of the Mt Hotham Lift Company not Zirky’s.
We strongly recommend guests take out Travel Insurance to cover against cancellation penalties.
There are no refunds or credits issued for early departures
Change of Property by Guest
More Than 30 Days prior to Arrival
Once a booking has been confirmed by way of a deposit and a change of property is required, providing that the change request is received by Mt Hotham Accommodation at more than 30 days prior to arrival and availability of an alternative property has been confirmed, a booking transfer fee of $75.00 per property applies.
Less Than 30 Days prior Arrival
When a change request is received within 30 days of the arrival date, this will be treated as a cancellation and will be subject to the cancellation policy above.